Michelle Guertin

I had the pleasure of working with Michelle Guertin and her team from BankFive. I have never had anyone work so long and hard for me. I was trying to refinance my home and there were many bumps and hold ups along the way. I did not think it was going to happen, but Michelle kept me calm and encouraged me to be patient. While I was doing this I was also struggling with my mother's stage 4 cancer diagnosis and all it entails. Not only did Michelle answer my endless questions about the refinancing at all hours of the day and night, she also always took the time to ask how my mother was doing. It meant the world to me that someone was so kind to me. The refinancing went through and Michelle and her team were even able to get me a better rate than I expected, things couldn't have worked out better. This fantastic lady still answers any and all questions I have. She responds in a timely manner and will both text and email me. I felt like a had an old friend walking me through the process and friend that still answers all my silly questions. I would recommend Michelle and her team to anyone looking to finance a home. They are the absolute best!!!

This is my second experience with the Bank Five Mortgage team and once again it was a tertific experience! Its a pleasure working with true professionals!

We had a very positive experience working with Michelle and the team at Bank 5. Being first time homebuyers we had questions about the process, and Michelle was patient and thorough in her explanations. She was very responsive and had our family’s best interests in mind. We could not have completed this process so seamlessly without her and are grateful for her expertise.

Michelle was fantastic - always available to answer our call/email when we had concerns or last minute questions. She is friendly and knowledgeable.We truly appreciated everything she did for us to get us from start to finish.

Michelle was an absolute pleasure to work with! We were on a deadline and she went above and beyond to help us close on time helping us secure our first home in a competitive market. We couldn't have done it without Michelle!

Working with my loan officer Michelle Guertin was a fantastic experience! We knew almost nothing about details of mortgage or home buying processes, but Michelle always gave us right guidance and navigated us through complicated processes. Michelle is super smart and kind, and is always willing to support you and your family. I am 100% satisfied with my experience with Bank 5 and Michelle, and highly recommend working with Michelle in particular.

Our home-buying journey with Bank Five was exceptional due to their unparalleled support. They were always on hand to guide us, even outside typical business hours, which made all the difference. Michelle provided clear, informative advice and handled requests and issues with such speed and efficiency we were spared the usual stress of home buying. Michelle and the Bank Five team's personal investment in our satisfaction was evident, making a complex process feel straightforward and even enjoyable. We are profoundly grateful for their dedication and expertise.

I had the pleasure of working with Michelle as my loan officer, and I couldn't be happier with the experience. Michelle is an absolute professional who guided me through the complex process of securing a loan with ease. From the very beginning, she was incredibly responsive and always available to address my concerns and questions. She made sure I fully understood every aspect of my loan and provided valuable insights that helped me make informed decisions. I highly recommend Michelle to anyone seeking a loan officer who not only possesses exceptional knowledge but also demonstrates unwavering commitment to their clients.

I submitted a loan application to Bank5 under some unique circumstances. I am sincerely appreciative of the exceptional service provided by the mortgage team at Bank5. They demonstrated precision, diligence, and a remarkable efficiency in handling my application. Moreover, their empathy and understanding towards my situation were truly heartwarming. Thanks to their dedicated efforts, I was able to secure a loan that paved the way for me to purchase my first home and realize my long-cherished dream. I extend my heartfelt gratitude to Michelle Guertin, my loan officer, and her outstanding team for turning my dream into a reality.

Michelle was attentive, kind and trustworthy. She advocated for me and made the process very positive. For a first time homeowner, I had anxieties I could speak to Michelle about. She always made me feel better! I would highly recommend her as a Loan Officer

Michelle was a pleasure to work with! She was extremely responsive and helped educate me during my first home-buying process. I would highly recommend working with Michelle and really appreciate how thorough she was during such an important process

Michelle was a pleasure to work with. My husband and I were navigating a move from Texas to Massachusetts during a very competitive real estate market. She went above and beyond to ensure we could secure financing and was able to provide necessary documentation at a moments notice when we were rushed to submit an offer. We highly recommend!

Michelle was so helpful in every way. We are first time home buyers with a lot of questions and they were all answered! We felt secure and comfortable working with this company and we will be working with them in the future if rates go down! Thank you again!!

Michelle Guertin and everyone else we worked with at Bank 5 was awesome. Very helpful and friendly. They made our loan process easy. Highly recommend them.

We are so grateful to have the opportunity to work with Michelle M Guertin for our lending needs, she is attentive, clear, thoughtful and extremely responsive. It is always a pleasure to work with Michelle, she is a total pro in every way!

Working with Michelle at Bank 5 was a pleasure. The process was seamless and Michelle was always right there to answer questions and assist whenever we asked - I highly recommend her and will be using her services again in the future!

Michelle Guertin goes the distance. She is available, diligent, positive and well informed. She retrieves information if she's not sure. She helped us to find a mortgage and equity loan at the same time to make our home purchase a reality. We are discriminating clients and recommend her to others.

Michelle was very knowledgeable and supportive as she was able to connect me with an outstanding realtor, find resources to assist in my closing and was prompt with responses throughout the process. I highly recommend her!!!

I worked with Michelle, Danielle and Vaida in connection with my mortgage application and closing. I am a retired CFO and have the greatest respect for individuals who take pride in their work, are thorough, accurate and professional. Michelle and her team exemplify those qualities. I would never go anywhere else for my mortgage financing needs.

I just closed on my 4th property with michelle guertin as my lender representative/ loan specialist. we closed on 1 property while she was at AAA, and now i followed her to bank 5 for the other 3. I am a doctor and don't have much free time during normal business hours. I would email / text michelle on evenings, early mornings and weekends. i did not expect her to respond but she always did... usually within minutes. If you are old school like me, and a bit ocd (like to move fast, need to get things accomplished quickly so you can move on to other projects) then michelle guertin is the right person for you! She is old school as well and she is a kind soul. She even went to bat for me to get the best rates and extensions on rate locks when we needed them saving us some money on expensive extension fees. i think overall Bank 5 showed me they are willing to do what it takes to earn and keep my business. i am a business owner and investor and i rarely see this especially in this day and age. by the way , as much as i love working with michelle and bank 5, i always shop around. Bank 5 just has lower rates and closing fees than the other 6 institutions i call prior to each purchase . they beat out everybody / every time! i would highly reccommend michelle guertin and bank 5 for your mortgage needs, call around and see for yourself!!