BankFive Reviews

Read what our satisfied customers are saying about their experiences with BankFive.

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We care what our customers have to say.

Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.

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Jul 31

Trusted banker made my experience successful.

Joan

Jul 31

The representative listened to me to determine what I needed to do to accomplish my task.

David

Jul 30

Opened a new account with Bank 5 on July28,2025. My partner passed in April from cancer so I needed a new start after shared accounts and medical bills. Went to the branch in New Bedford where I was helped by Annebell she has been there for over 20 years and still seemed very pleasant and eager to help. She went through everything thoroughly explaining my options and did this very clearly. She understood my situation and extended here sympathy towards my loss. She left no stone unturned and it was the best experience I’ve had with any bank. I look foward to banking with bank five in the future and feel very comfortable with my money in this institution, so thank you bank 5 and thank you annebell

Keith St.Pierre

Jul 30

Quick service

catherine charette

Jul 29

Friendly staff. Eager to help. Made me feel very welcome.

Maria

Jul 26

It’s great to walk into the Somerset branch and be addressed by my name. I’ve been involved with Bank 5 for close approximately 50plus years. Great learning experiences.

Paula Raposa

Jul 24

The teller was friendly and able to get what I needed quick

Zita

Jul 24

Absolutely 💯. Understanding, accommodating, kind while efficiently right on top of things. Incredible.

Melissa

Jul 23

The person who opened my accounts was very professional, and understanding. She explained Everything well

Kathleen

Jul 22

All questions answered professionally.

Gilda

Jul 21

Everybody friendly quick and very helpful with all my needs

Ronald

Jul 20

The bank staff is always kind and considerate.

Joseph

Jul 20

excellent service

MIke Medeiros

Jul 20

Tellers and other bank personnel ALWAYS there to help. Courteous and friendly service. Never had a problem with anyone associated with the bank. Top notch first rate service --just the way it should be.

August

Jul 20

Always pleasant. Hard working .will always be a member. Ty

Wayne Collins

Jul 20

Always a pleasant experience at the North Dartmouth Branch due to a great manager - Fran Oliveira and all the customer service staff.

Carol

Jul 20

I've been with bank 5 for about 15 years. I have always received great service. They have warned me of possible upcoming scams to keep my information secure.

Kenneth

Jul 19

Pleasant and efficient service.

Maria

Jul 19

Very helpful

Maria

Jul 18

A. J. at the Dartmouth branch was very helpful in assisting me with a VA form required by the VA for my Mom to continue her benefit. He was pleasant and professional as usual.

Elizabeth