We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Aug 27
I was scammed!
Linda Pamploma helped me with a precarious situation. Very helpful, calming and kind.
Linda
Aug 27
Renewing cd’s as walk-ins and got the…
Renewing cd’s as walk-ins and got the best reception from Crystal and Liz. We love Bank 5. So personable and still professional. Great rates too.
Patricia Fowle
Aug 27
they opened up after the posted lobby…
they opened up after the posted lobby hours so i could finish my banking
Charles
Aug 22
Top notch lender
Jim Hanewich and his team were phenomenal to work with. My wife and I were moving from out of state and Jim helped make the process smooth and less stressful. Jim was available any time (even after hours and weekends) if I needed help or had questions about anything and checked in with us regularly. I can honestly say we probably would not have ended up with the beautiful home we now have if we had not worked with Jim and BankFive!
Andrew
Aug 21
Smiles can make a difference
The first thing that comes to mind are the friendly tellers. They even know my name which is awesome.
Cheryl
Aug 21
I have always found BankFive to be responsive!
I have always found BankFive to be responsive to whatever situation required assistance.
Diane
Aug 20
Working with Gina Smith made the…
Working with Gina Smith made the process of opening my CD go smoothly.
Gina was very professional and knowledgeable about Bank Five offerings and online banking processes.
Kevin
Aug 20
Wonderful experience
Wonderful experience. Lisa Celio went out of her way to assist us through the entire process of applying for a new HELOC from beginning to the very end!
Elix Cintron
Aug 19
I generally go through the drive…
I generally go through the drive through and all of your associates are always so friendly and welcoming.
Donna
Aug 19
Everything was great as I had to change…
Everything was great as I had to change money currency. There was a little glitch, but it was resolved quickly.
Lisa
Aug 19
I love the people that are working…
I love the people that are working there and they do very well for helping customers. Thank you for being a self caring company.
Tracey
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