We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Oct 07
Love Bank 5
Love Bank 5! Excellent customer service, always professional, courteous, and kind. 💜🏦💜
Mary A.
Oct 06
Very helpful people with the ability to…
Very helpful people with the ability to do the job correctly. Friendly as well.
Thomas
Oct 05
BankFive provided an interest-free loan…
BankFive provided an interest-free loan to my partner and me so we could afford to have an energy-efficient heat/hot water system installed through RISE. I'm extremely grateful for this loan and am pleased to have reimbursed BankFive in total. The customer service representative answered my questions courteously and professionally, and I appreciate that.
Michael
Oct 04
Friendly, efficient service
The folks at the County St. branch are consistently very friendly, patient, and efficient. I always enjoy the experience.
Gerald
Oct 04
Great bank
Great bank! Made my state switch easy and without a hassle. This helped me focus on my move as I didn’t have to do much to change all my info. Would recommend.
Mike Frank
Oct 02
Always a great experience especially at…
Always a great experience especially at this branch
Tra Oliver
Oct 02
Great Bank to do business with .
I really don’t have or ever had a problem with Bank Five. No complaints here.
Louis
Oct 02
Have been a customer for many years and…
Have been a customer for many years and have had no issues.
Janet
Oct 02
The branch manager in Somerset was…
The branch manager in Somerset was fantastic.
Joseph Correia
Oct 02
CD account
I opened up a CD account to get better % on my money and the staff was helpful.
Joan Laskowski
Oct 02
The branch representative was helpful…
The branch representative was helpful knowledgeable and cordial
Bruce
Oct 01
The individual that helped me was very…
The individual that helped me was very polite, informative and helpful. Would recommend your institution for any banking needs
Maria
Oct 01
Everything about Jim was helpful
Everything about Jim was helpful! I can’t believe how smoothly the whole process went!!!!
Vicki
Oct 01
They listened my needs
They listened my needs. They were very professional and patient. Also very respectful.
James Dormon
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