We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
May 03
Lumenia went above and beyond to help…
Lumenia went above and beyond to help me understand and determine what accounts to utilize here at Bank Five. She is a true statement piece for your bank, and I highly recommend her!
Vanessa Dias
May 03
Bank associate was very pleasant…
Bank associate was very pleasant knowledgeable and helpful.
Lisa
May 02
Anthony Pauline
Anthony Pauline, the Assistant Branch Manager in Dartmouth was great to work with today. Helped open a couple of accounts.
Chris Gossler
May 02
Lumenia was very professional and patient
Lumenia was very professional and courteous, she assisted me with all of my issues with the best attitude and heart. I was blessed by my experience today
Monique Gagne
May 02
Aknowlegement
Aknowlegement, welcome atomosphere , a very nice remodeled banking center with the right staff. Five Star service.
Pedro
May 02
Excellent communication
Excellent communication ! Happy to be on Bank 5 team ! Simone was very thorough with info leading up to the opening of account & also very quick . Thank you
Joao Afonso
May 01
Monica Botelho was my loan officer
Monica Botelho was my loan officer. She was awesome and helpful. She even called me after hours to make sure I was doing the right thing when i was confused. I would definitely recommend her to anyone interested in a home loan .
Don Levesque
May 01
The ladies knew their job
The ladies knew their job. Very professional service. Outstanding customer service.
Shelton
May 01
Great Experience
Monica Botelho was my mortgage officer at Bank Five and she was such a pleasure to work with. Very responsive and knowledgeable in what she does. I hope I have an opportunity to work with her again!
Theresa Gomes
May 01
Helpful
Lumenia was very kind and helpful. I got everything I needed and she gave me information that I didn't know I needed for my business, on my second day at the bank.
On the first try, I showed up alittle before noon without an appointment, waited 45 minutes, walked out, called to make an appointment. The staff on the phone were very kind and apologetic for my waiting.
It was better for me anyway, because I grossly underestimated how long it takes to open a business account, and wouldn't have had the time on the previous trip.
Jess Morgado
May 01
I made a request that was honored and I…
I made a request that was honored and I was pleased with the outcome.
Elena
Apr 30
The girl on the phone was very helpful…
The girl on the phone was very helpful & understanding.
Rita
Apr 30
Jared is so attentive and did…
Jared is so attentive and did everything to make my problem right.
Marilyn
Apr 30
Had a hold put on my account
Had a hold put on my account. CSR checked and asked if I knew about the charges. I said yes and he unlocked my account.
William
Powered by
