We care what our customers have to say.
Our positive impact on the community and our personalized, friendly service is reflected in the feedback we receive from our customers. We're grateful for their words of praise, but we're also committed to letting them say what's really on their minds. We value all customer feedback - positive or negative - and we use it each day to become a better bank, and reach our goals of lifting up our Massachusetts and Rhode Island communities. Here are some of the BankFive reviews our customers have graciously taken the time to write.
And don't forget to leave your own review!
Mar 05
BankFive is the ABSOLUTE BEST
BankFive is the ABSOLUTE BEST.
Prior to working with BankFive, I had been approved by a large lender for a mortgage loan. Unfortunately, that fell through due to some legal requirements that the other lender could not resolve, as they were not equipped to handle specific MA state laws. I reached out to BankFive and was able to fast track an application, get all my documents in quickly, and have a conditional approval quickly and efficiently! My rate was even lower with BankFive than the other lender, so I ended up saving in the end!!
The mortgage process is stressful, but my loan officer Jim Hanewich was AMAZING. He was extremely communicative, fast and efficient, and overall just a great person to work with. Not only did he explain everything and help me get my mortgage approved and closed, but he also calmed my anxieties throughout. He was my advocate to help us close on time, even in the midst of a historic blizzard, and I cannot say enough about how amazing working with him was! Buying a home is extremely stressful, but working with Jim and BankFive helped ease all of the anxiety related to the lending piece of it all!
Thank you to Jim and the BankFive team!!
Bree
Feb 26
Every time that i need help i called…
Every time that i need help i called and talked with a live person
Jose
Feb 26
Very friendly staff and great knowledge
The staff were very friendly, great knowledge and followed with me to guarantee that everything was ok
JOAO C MEDEIROS
Feb 26
Friendly people that know your name
Christina is always so helpful and pleasant at the Dartmouth Branch. Always look forward to seeing her behind the counter.
Elizabeth
Feb 26
Great experience!
Everyone was very friendly and the process for getting my daughter a new debit card went smoothly.
Sheri
Feb 26
Great experience staff cooperative and…
Great experience staff cooperative and excellent job
Mirza
Feb 26
Great employees
The employees are courteous and helpful and I'm never in there longer than 10 minutes.
Gregory
Feb 25
The guy who I called was very polite…
The guy who I called was very polite and solved my problem in under a minute.
Tabitha
Feb 24
Exceptional service and understanding…
Exceptional service and understanding of the issues i had. I was very satisfied with the people whom I spoke with.
Laurence
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