Mission & Values

Here's what compels us to work hard every day, helping you and our community.

Mission & Values

Here's what compels us to work hard every day, helping you and our community.

Our mission and values guide every action we take.

We are proud of our role as a trusted community bank in Massachusetts and Rhode Island. Each time we serve you, we're reminded of our mission's importance, and we approach each day with renewed dedication.

Our Mission

We use experience, innovation and collaboration in service to our customers, employees, and community.

Our Core Values

HUMAN

DYNAMIC

STEADFAST

Our Values Create Real Value

We share more than a backyard with our customers. We share a vision of collaboration, service and integrity that can only be achieved when we approach all with compassion and empathy. This makes us more than a bank, this makes us mutual.

More about BankFive

Jul 01

Good thsnk you

Truc Thi Bach Nguyen

Jul 01

Efficient, personable and pleasant

E Seda

Jul 01

Always a pleasure dealing with a rep or a teller at bank 5 smooth sailing

Carl Farias

Jul 01

Our customer support is always extraordinary with Bank Five! The service team goes above and beyond to help us with all of our needs.

Marie Pepin

Jul 01

Both of the representatives I spoke with were patient, helpful, and personable. There was also little to no wait time to reach them. I had to call back on a different day to get clarification and I got the same person (Sarah) again.

Henry

Jul 01

Its was an Awesome Experience

Felix Assam

Jun 28

The teller was very pleasant and efficient. I did not have to wait to be served.

Elizabeth

Jun 28

Donna was so helpful in helping me understand how to make a trust the beneficiary of my accounts! Thank you!!

Kit TUnney

Jun 27

The service is all ways curious and efficient , but there is no branch manager at President Ave. office, and no one to discuss my financial future needs. nBill was a good manager why did you remove him.

Orlando

Jun 27

I have been going to Bank Five for a long time. I still go, there is no other place that I would go, the smiles, the help, etc, its all their. Joan Graves

Joan

Jun 26

The bank tellers are polite and efficient

Tony

Jun 26

Everytime I go to BankFive it is a wonderful experience! My most recent branch was President Ave in Fall River, MA and I had the delightful experience of being helped by Alexis who was exceptional and went above and beyond! She was very professional, knowledgeable and friendly! She greeted me and others with a smile. She is exemplary and BankFive is very lucky to have a young lady like her on their team.

"C"

Jun 26

Fast and easy.

Elizabeth Leclair

Jun 26

I'd like to share that my experience at Bank Five was A+ thanks to Daniel Alves. He was incredibly helpful while assisting me in opening a commercial account. His professionalism, knowledge, and friendly attitude made the entire process smooth and efficient. I truly appreciate the excellent service!

Wendy Sampson

Jun 26

Awesome, easy, very wonderful experience

Joe Carter

Jun 26

Great service,great people

Steven

Jun 25

Good ❤️🙏🏽muy buena atención

Brisbaneyda

Jun 25

Thank you to Gina Smith at Bank Five, who immediately helped me reconcile an important issue I had with a CD. She owned the problem and fixed it with kindness and competence. I'm thankful and appreciative of her help. She treated me like a valued customer.

James

Jun 24

Simone was excellent to work with! She is professional, knowledgeable and helped me review CD roll over options. The new digital BankFive branch in Warwick is great!

Michelle Guertin

Jun 24

Staff is very friendly and very supportive.

Kathryn