Mission & Values

Here's what compels us to work hard every day, helping you and our community.

Mission & Values

Here's what compels us to work hard every day, helping you and our community.

Our mission and values guide every action we take.

We are proud of our role as a trusted community bank in Massachusetts and Rhode Island. Each time we serve you, we're reminded of our mission's importance, and we approach each day with renewed dedication.

Our Mission

We use experience, innovation and collaboration in service to our customers, employees, and community.

Our Core Values

HUMAN

DYNAMIC

STEADFAST

Our Values Create Real Value

We share more than a backyard with our customers. We share a vision of collaboration, service and integrity that can only be achieved when we approach all with compassion and empathy. This makes us more than a bank, this makes us mutual.

More about BankFive

May 24

I brought my 95 year old mom to open a checking account on a busy Saturday. After waiting for an hour which put us around closing and still 1 customer in front of us, Maria Coelho was kind enough to stay open and handle our transaction. She didn’t want to make my mom come back. This is what customer service is about. Thank you.

Maria David

May 24

Very great manizha sultan was amazing!!

Gizzel McIlroy

May 24

Excellent service . Fast and accurate Maria coehlho manager

Consumer

May 23

Working with Ana was the greatest gift. I was a difficult client because of my nerves. Ana held my hand through the process with incredible exptertise and kindness. After this, I will never work with anyone other than Ana at Bank Five

cheri couillard

May 23

A very warm welcome and in less than 2 minutes, the manager was available for me. In less than 45 minutes she managed to set up my account, hand me and my wife, our debit cards and all the necessary paperwork.

Dieudonne

May 22

Excellent help

Mary

May 22

Always excellent customer service!

Michael Vandal

May 22

Very attentive great people

customer

May 21

As a first-time homebuyer, I was extremely impressed by the expertise, professionalism, and dedication of the team at Bank5. I especially want to recognize Mr. Dennis Hughes, Vice President and Mortgage Sales Manager, who assisted me directly with my loan. His knowledge, patience, and clear communication helped me understand each step of the process, and he completed everything in record time. I truly appreciated his commitment and can-do attitude. I’m grateful for the support and highly recommend Bank5 to anyone navigating the mortgage process.

Ms. Rivera

May 20

Everyone listened to what I was saying. After our conversation they formulated the solution and resolved the problem! Thank you!! JFL

Joseph

May 20

The staff is friendly efficient and always courteous. I am a true believer in good customer service and that is important. I also was in banking for 45 years and will continue banking with bankfive

Lomelia Borges

May 20

Very pleasant and helpful

David

May 20

Agent was well informed, friendly and informative.

James

May 20

Great personality and willingness to help

Bob

May 20

They are very knowledgeable an courteous