Apr 08
As usual, the atmosphere was cheerful - efficient, but cheerful. The result was a new certificate of deposit, patiently arranged by "my pal" Nicole Amaral. My thanks to all.
Ada
Apr 08
We are long term customers of Bank Five; we usually go to the Swansea branch. We are extremely pleased with the level of customer service provided by Jared Smith. We have a rental property business and he has assisted us in many different banking needs- loans, savings accounts, mortgages, interest rates etc... He always has the answer and is so efficient and personable. The reason we have remained with Bank Five for many years is mainly due to Jared and his kind and professional manner . He is an extremely valuable employee to your bank!
Robert D
Apr 08
David was very helpful and knowledgeable. Thanks for helping us through the process of the mortgage.
Henri
Apr 08
Cheerful atmosphere.
Gerard
Apr 08
The lady that help me was very helpful and completed the paperwork I asked for..
Brenda
Apr 08
The staff is always professional and pays extreme attention to detail and the products I am looking for.
Frank
Apr 08
Very nice and helpful and answer everything the was asked
Terry
Apr 07
The BankFive on County St was very helpful when I opened my accounts. Nicole and Anabela were excellent and explained everything in detail.
Jayson
Apr 06
Linda P. provides excellent customer service. She responds to inquiries promptly and get "the job" done most efficiently.
Barbara
Apr 06
I've experienced what many large and small banks have to offer, and absolutely none of them compare with BankFive!
Patrick
Apr 05
Always very helpful with any questions I may. Resolve any issues as quick as possible.
Randy
Apr 04
After a breach and hacking of our home internet , we were gifted with the fact of ALL our home financial scene had to be changed . This included banks , CC etc…
From the first time we contacted Bank 5 with our situation, they went into action . Everything was shut down , new debit cards in mail , reassignment of all our accounts was done and the best part, the pleasantness and compassion it was done with .
Over a week of making sure we were set-up with the proper numbers in the right places and the security that was shown to us , we were very much at ease .
No Long waits on the , all the right questions and answers were touched upon . The follow up on us to make sure we had made a substantial payment w our new account , 2 associates called us within 2 minutes to make sure it was us not the scoundrels after our hard earned assets again .
Hats 🎩 off to all involved. We live far away from Fall River and still bank with Bank 5 . We have been with the institution between us 2 for over 90 years.
Thank You for Everything
P & B
Bradley
Apr 04
Joseph was great ! He helped me to set up the personal account app and a new checking account. Don’t get no better than this guy ! Thank you Joseph
David Gonsalves
Apr 04
Karen Flynn was wonderful to deal with. Our last refinance was traumatic so we were not looking forward to doing another one, but she made it painless, patiently explaining every step. Thank you for having a wonderful person like her on your team!
Heidi
Apr 04
Great staff prompt service the women that work there are wonderful
Susan
Apr 03
Doreen is the best! Always very attentive to her customers and she is super knowledgable!
Austin
Apr 03
Bank5 has been awesome to deal with. Ive gone through Bank5 twice now for a loan and during the whole process I recieved polite, professional and responsive service. Michelle at Bank5 got back to my every email and answered all my questions in a timely manner. Thanks Michelle! Everyone else I was in contact with at Bank5 showed the same level of professionalism and courtesy. I would definitely recommend Bank5. Thanks!
Eric Benson
Apr 03
I did not get the follow up
Emilia Depina
Apr 03
We had to close our account due to a fraud occurrence. The Assistant Manager at the Somerset Branch was most helpful and knowledgeable in resolving this very trying situation. Along with opening a new account she also notified Social Security Administration of the change.
Benvinda O'Leary
Apr 03
Mitchell Santos always goes above and beyond. For that matter, I have never had a bad experience in all the years I have banked at BankFive. The employees there truly are exceptional.
happy customer